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Grievance

If you have a grievance about personal data used for a booking, message either WhatsApp number. Write "grievance", your phone number, and what you want corrected.

The response comes within 90 days. That period is the maximum in the Digital Personal Data Protection Rules, 2025.

The person who answers for this practice is Pandit Mrityunjay Sharma, Bengaluru. The same contact is given in every reply about your rights.

If the grievance is not resolved, you may complain to the Data Protection Board of India.

What to include

Write the word grievance, the phone number you used on WhatsApp, and whether you want access, correction, erasure, or nomination help under the Digital Personal Data Protection Act, 2023. If a booking detail was wrong, say what should change. If you want booking notes erased, say so clearly; erasure applies to details the practice holds for coordination, not to messages already on WhatsApp’s servers.

Timeline

Pandit Mrityunjay Sharma replies within ninety days. That window is the maximum stated in the Digital Personal Data Protection Rules, 2025. Simple correction requests are often answered sooner when the phone number in chat matches your message.

If you are not satisfied

When the grievance is not resolved, you may complain to the Data Protection Board of India. Keep a screenshot of your first grievance message and the date for your records.

For what is collected during a booking chat and how long it is used, see the privacy notice linked at the bottom of this page.

+91 94533 81596 WhatsApp+91 91801 58438 WhatsApp

The itemised notice is the privacy notice.